Medallia

Medallia is the global leader in experience management, empowering organizations to deeply understand customer and employee signals and act on them in real time. With an AI-driven platform built for enterprise scale, Medallia captures feedback from every interaction—online and offline—and transforms it into meaningful, actionable insights.

Key Features:

• Omnichannel Feedback Capture: Listen across touchpoints—web, mobile, in-store, contact center, and social.
• Real-Time Analytics & AI Insights: Understand behavior, predict needs, and surface next-best actions.
• Personalized Experience Orchestration: Deliver tailored responses powered by automation and AI.
• Employee Experience Tools: From hiring to retention, gather insights and activate employee engagement.
• Contact Center Optimization: Automate conversation intelligence, coaching, and quality assurance.

Medallia’s flexible platform supports enterprise-grade security, seamless integrations, and scalability across global teams. With proven ROI—such as 185% over three years and millions saved through tech consolidation—leading brands like CVS Health, Best Western, and H&R Block trust Medallia to drive growth, loyalty, and operational excellence.

Start listening smarter, acting faster, and growing stronger—powered by Medallia.

For more information, visit Medallia.